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FREQUENTLY
ASKED QUESTIONS
How do we establish service?
Simply give us a call and we'll determine if our service
is right for you. We'll set up a meeting so we can get
acquainted with you and your pets. There is no charge
for this visit. At this time we like to pick up the
key and a deposit toward your first service fee. It's
best to call at least a week before you need us the
first time, at least a month in advance before a major
holiday.
How long are the visits?
All visits are 30 minutes in length. We might stay a little
less time for a shy cat who is waiting for us to leave,
before coming out to eat. Conversely, if something happens
that requires extra attention, we may be there a bit longer
than usual.
Do you have extra fees for holidays and returning keys?
Rather than charge an extra fee on major holidays such as Thanksgiving and Christmas, we usually
stay a shorter amount of time at each visit we do that
day. This enables us to have some time with our families.
We take care of all of your pets basic needs and even if
we do stay as long as usual, we don't charge extra.
We don't
have a fee for key pick up and return, because we keep these
to a minimum. We will pick up and return the key the first
time you use our service. For future service dates, you have
the option of having us keep a key on file, bringing it to
our office, or mailing it to us. With everyone's busy schedules,
key exchanges are difficult to coordinate, and our priority
is with the pets currently in our care.
How is payment handled?
We utilize Transax to process our payments. When you agree to signup for our service we will send you a link to enter your credit card information online, and we will charge your card on the first day of service.
Our sitters will not be picking up checks or cash left at your home. The primary responsibility of our staff is the safety and care of your furry family members.
Can you give my pet insulin injections?
We care for quite a few diabetic cats and dogs. We have several
staff members who can administer injections. We are accepting
new clients with diabetic pets as long as their pets have no
history of aggressive behavior.
Why did you name your business Apronstrings?
We wanted to use a word that expressed the bond that animals
have with their people. We often talk about children growing
up and "cutting the apron strings" when it's
time for them to be out on their own. But, of course pets
can never do this. They are totally dependent on the care
humans give them. As pet sitters, we are here to provide
that special care when you can't be there to do it yourself.
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